There are always idiots in any organization that prides itself on superior customer service, who provide the counter-example of the norm. This article does a good job of showing this.
As for myself, I recently had the most extraordinary case of customer service from my local Apple store, that dwarfs anything I have experienced from any other company. They went above and beyond, vastly exceeding my expectations. Since I would not expect them to do this kind of thing on a regular basis (or they would go out of business), I won't go into any details. But man, is this one satisfied customer.
As for myself, I recently had the most extraordinary case of customer service from my local Apple store, that dwarfs anything I have experienced from any other company. They went above and beyond, vastly exceeding my expectations. Since I would not expect them to do this kind of thing on a regular basis (or they would go out of business), I won't go into any details. But man, is this one satisfied customer.