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sjtgraham
on Oct 3, 2013
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So I’m the guy who sent the t-shirt out as a thank...
Agreed, this is an excellent apology. No "sorry if you were upset" conditional apologies here, just a straight up "here is where we dropped the ball, and here is what we have fixed so it doesn't happen again; we're sorry".
Brilliantly handled.
r00fus
on Oct 3, 2013
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And the new policy is backdated... which just happens to cover those folks who complained about getting tshirts.
simonebrunozzi
on Oct 3, 2013
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That's the genius part. Super smart. Well played.
ars_technician
on Oct 3, 2013
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Except it doesn't actually have the "we're sorry" part. :-)
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Brilliantly handled.