I feel your pain and while my startup doesn't exactly monitor those issues, I try and monitor them by proxy. How? I am tracking what users are saying about the company, I also break it down by type of comments - support, uptime/downtime, price. I am trying to avoid that 'spammy' feel by making it transparent with all the data being publicly collected and sourced to social media. I'd love to hear your feedback because avoiding the 'spammy' label is what I am trying to fix in that industry.
Hi there. I tried your Hosting Helper at that link, and couldn't get it to give any different results no matter what I entered in the various fields, or how big of a budget I selected. It always recommended shared hosting, with the same list of five recommendations. Is it supposed to do that?
Honestly, it needs a lot of work. It will recommend VPS/Dedicated stuff as well if you mark any of the check boxes. It's been a big issue trying to figure out how to automatically recommend what type of hosting someone needs. The majority of the visitors to the site need shared hosting and don't know it. So it caters to them for the most part. The underlying assumption is developers know what kind of hosting they are looking for on a macro level and can get straight to the data. But maybe that's not entirely true?
I am very open to new ideas and suggestions to improve it.
http://reviewsignal.com/webhosting