Prioritize outcomes for users using your product. That should lead to improving the viral/visibility aspect of documentation notification, as well as other aspects of documentation. Make this a differentiator of your product. Widespread misperceptions hurt outcomes.
Could you create one location educating advanced users, and:
• Promote, Organize and Maintain it
• Develop a group of users that have early access to "upcoming notifications we're working on"
• Perhaps give a third party specializing in making information visible responsibility for it
• Read comments by users in various places to determine what should be communicated. Just under this comment @dbeardsl begins "I appreciate the reply, but I was never under the impression that ...".
The speed that key users are informed of issues is critical. This is just off the top of my head, a much better plan I'm sure could be created.
Could you create one location educating advanced users, and:
• Promote, Organize and Maintain it
• Develop a group of users that have early access to "upcoming notifications we're working on"
• Perhaps give a third party specializing in making information visible responsibility for it
• Read comments by users in various places to determine what should be communicated. Just under this comment @dbeardsl begins "I appreciate the reply, but I was never under the impression that ...".
The speed that key users are informed of issues is critical. This is just off the top of my head, a much better plan I'm sure could be created.