My friend went round and round and sent many documents back and forth for over a year trying to renew her British passport, to no eventual avail. UK authorities were extremely unsympathetic and unhelpful. The offending "misnamed" foreign passport was long expired and French authorities required a valid British passport to renew it - she was left without any passport at all for over a year, until the French took pity and provided an alternate path to renew her French passport.
Hey. I will ask how exactly it was solved and try to reply here in a day or two. My relative is woman so problem was that she had her original name in a passport from country of origin and UK passport had her name after marriage.
My friend went round and round and sent many documents back and forth for over a year trying to renew her British passport, to no eventual avail. UK authorities were extremely unsympathetic and unhelpful. The offending "misnamed" foreign passport was long expired and French authorities required a valid British passport to renew it - she was left without any passport at all for over a year, until the French took pity and provided an alternate path to renew her French passport.