I really don't think the analysis here is that credible. People aren't leaving existing SaaS for AI agentic platforms like this article implies. Switching costs are too high even outside of tech, the problem runs deeper than that.
Most of these organizations are looking for customizations that B2B SaaS struggles to provide since they have to walk a line of catering to a market segment broadly then building customization for specific clients.
I've seen a huge surge in organizations investing in small software development teams to do internal builds for things that they just aren't getting from these tools. Technology is not the value center for these companies.
I work in healthcare, so my perspective is heavily contextualized by that, but I'm seeing providers (especially specialty providers) build internal engineering teams to create ancillary systems that sit on top of their EHR. They are doing this instead of buying similar modules that might be up sold by the EHR.
Anyway, I just feel like these market trends are deeper than what this article implies.
FWIW, building your own tools/workflows on top of a standard software typically dramatically increase the lock-in in my experience.
It is typically non-trivial to port this functionality to a new system.
So it would be in favor of existing SaaS vendors.
While AI was clearly what triggered this, I don't think AI is completely behind this fall. Many of these companies were overvalued and trading at quite high P/E ratios.
I used to listen to the SaaStr podcast a few years ago. The way the host was always trying to prop up Jason Lemkin (the "author" of this article and the founder of SaaStr) gave me some weird cult of personality vibes. Add to that the fact that their annual SaaS conference (though they've been certain to "AI" to the marketing) generate some $10M in ticket sales suggests they may not be the most objective news source.
1. I was prepared my to roll my eyes, but I actually think the framing is correct. AI hasn't replaced legacy vendors yet, but companies are now in a position to at least assess whether "Cheap External Tool + AI" beats "Expensive Tool", which starts to compress margins for existing tooling.
2. A suspicious number of "It's not X, it's Y" in this piece.
not really. it is 300B of market value disappeared.
very small sum of cash exchange would be needed.
but it can and will leak into real world as if somebody borrowed cash with saas shares as collateral. now lenders are in deep shit. somebody is missing a lot of money on their balance sheets.
Most of these organizations are looking for customizations that B2B SaaS struggles to provide since they have to walk a line of catering to a market segment broadly then building customization for specific clients.
I've seen a huge surge in organizations investing in small software development teams to do internal builds for things that they just aren't getting from these tools. Technology is not the value center for these companies.
I work in healthcare, so my perspective is heavily contextualized by that, but I'm seeing providers (especially specialty providers) build internal engineering teams to create ancillary systems that sit on top of their EHR. They are doing this instead of buying similar modules that might be up sold by the EHR.
Anyway, I just feel like these market trends are deeper than what this article implies.