The problem with a lot of the comments here is that the participants use logic, while typical Americans do not. The main point is really about lack of transparency by providers and complacency by consumers... Compounded by an industry that has gotten into bed with government.

The market will eventually correct as phone, cable, and internet services continue to be individually picked off by best of breed pure plays that create simple service with transparent business models. May take a while, but it will happen.