That's the boilerplate that the support desk is sending out to everyone.
I suppose the question to ask is this: "Were you lying back in 2006 when you said the offer was good '[a]s long as we exist', or are you lying now? Or did you decide to renege on your promise somewhere in-between?"
You'll get the same boilerplate response, but it'll be on record.
In my case and theirs, I consider this partial refund ok because I have been using his service 8 years and now I will move my small sites to a cheaper host.
I suppose the question to ask is this: "Were you lying back in 2006 when you said the offer was good '[a]s long as we exist', or are you lying now? Or did you decide to renege on your promise somewhere in-between?"
You'll get the same boilerplate response, but it'll be on record.