In a lot of cases, some of those who carry all the water are doing it to themselves, and it hurts the team (and themselves).
In the organization I work in we have an operations team to take care of day to day failure. Write a run book, set up ticketing, hand it off, good to go. I treat this work and hand off as a high priority, as it frees up my time to work on other things. The ones who are chronically busy and appear to be “carrying the water” don’t do it. Their time is dominated my support, they are constantly busy, and it looks like they are doing a lot… but they’re doing work that can and should be handed off.
I’ve been the water carrier as well, but always tried to skill up people any time I had the opportunity. Or I’d build tools to make it easier for people to help, or find a niche where they could be useful doing something that would really improve things that I either didn’t have the time or interest for.
you are not describing someone who is "carrying water for the team". Someone who is carrying water for the team is, for instance, working on reliability improvements so that the errors or things requiring support occur with less frequency. Its not about being busy, its about having impact.
In the organization I work in we have an operations team to take care of day to day failure. Write a run book, set up ticketing, hand it off, good to go. I treat this work and hand off as a high priority, as it frees up my time to work on other things. The ones who are chronically busy and appear to be “carrying the water” don’t do it. Their time is dominated my support, they are constantly busy, and it looks like they are doing a lot… but they’re doing work that can and should be handed off.
I’ve been the water carrier as well, but always tried to skill up people any time I had the opportunity. Or I’d build tools to make it easier for people to help, or find a niche where they could be useful doing something that would really improve things that I either didn’t have the time or interest for.