well tbf their server pro support is actually good, but we still had a lot of minor issues, we barely had a dead one in Production. Most problems arises after unpacking. Like the one I told. Of course we had dead transrecievers and dead hard drives, but the pro support guys only want the support zip that you can create from the drac and they ask for some details and than they order replacements parts for you.

Ah, I understand what you go through now. In our case, they came with the parts that we said we gonna need, see that whatever device is dead with their eyes, and just replaced the problematic part.

When the BIOS or the iDRAC is shot, there's no way they gonna get their support ZIP file. If they want they can connect that dead I/O board to a spare part and try. :)