Only the people who you've added in your beneficiaries can decrypt the data if Cipherwill is hacked.

This is basically saying "trust us" and does not instill confidence in your system.

will definitely fix this

To be honest, you've lost confidence from me. The whole thread people have been asking for reassurance and some detail, but it feels like you are intentionally skirting over the detail when asked.

I'm sure the product has potential, and lots of effort has gone into it. I also see that criticism is hard, but if you can't be open about these basic questions then there are fundamental problems.

I should say, I'm a fan of crypto' (both types) and i'm likely your target market because currently my plans after death are not nearly as secure as i'd like!