Sometimes it feels like the pursuit of digitization has actually made them less efficient and lower quality overall.

Instead of just having a doctor providing medical care and a government giving them a check suddenly you have a thousand programmers, data center management, managers of programmers, information security teams trying in vain to secure the whole mess, etc.

And that's before you get into the fact that the doctor suddenly can't practice at all when some teenager decides to ransomware the whole business.