That's fine as long as your product stays competitive.
But as you lose the smaller and middle-range customers, you're also missing on the trends of the market, while getting shaken up by the big players you can't afford to say no to. If one of your whales needs feature Y, no matter how exotic you think it could be, you'll have to implement Y, bloating your product for the rest of your clients.
And while you're doing that, smaller competitors slowly creep up, eating up the bottom of you market, until you're stuck in a niche.
I'm in a fortune 100 and we are looking at replacing splunk for sentinel because of cost of splunk. I don't use either in my day to day and have no horse in the race, but if my company is doing it then the cost of splunk must not be trivial.
> And while you're doing that, smaller competitors slowly creep up, eating up the bottom of you market, until you're stuck in a niche.
So what, milking mega enterprise for ossified products is a decently profitable niche. IBM, SAP, that huge American company powering a lot of hospital IT, Cisco itself...
ServiceNow actually is quite decent... if you have a good management team, that is. I know a well run implementation and one that's a horrid clusterfuck no one wants to use (and because of that, they're implementing some AI chatbot, which I'm sure will piss people off even more).
But as you lose the smaller and middle-range customers, you're also missing on the trends of the market, while getting shaken up by the big players you can't afford to say no to. If one of your whales needs feature Y, no matter how exotic you think it could be, you'll have to implement Y, bloating your product for the rest of your clients.
And while you're doing that, smaller competitors slowly creep up, eating up the bottom of you market, until you're stuck in a niche.