Except the extra cost here is on the wrong side of the equation: it's on the variable side.

So yes, CTO's should "pay real money to get real support," but that only makes sense if the costs don't scale with every dollar of revenue.

A 5% fee is basically impossible to pay for anything that's not software (90%+) margins. Ecommerce, for example, has about 5%-10% net margins. 2%, net, extra payment processing fees is huge.

To be fair Paddle explicitly says that they are a payment solutions platform for SaaS companies