I disagree, on video chat, telephone, AND car usage. Some folks (often (although certainly not always) older with a lower tolerance for UI changes) just don't use them very often.

My mother, for example, still prefers correspondence via snail mail. She has learned to tolerate FaceTime, but Zoom is always a bit of a hassle and requires a separate phone-call to her landline to help her walk through the steps to get connected. I don't think she's unusual. It's a big world, with lots of kinds of people in it.

"Infrequent" is not the same as "casual." If anything it's the reverse because you avoid using it unless it is literally a matter of life or death.

You are majorly in a tech (a.k.a HN) bubble if you think that. People whose jobs have been 100% in person the entire pandemic are not using video chat for work, so that leaves family and friends. Many people just talk on the phone or see people in person.

I'm in my 20s, work full time, and have attended fewer than a dozen zoom meetings ever, none of them for work.