> Based on personal experience living in Europe, a society can function quite well even with a pathetic level of customer service
I don't know. In my experience customer service in Europe is better than it seems. In the US my customer service agent will tell me very smilingly that unfortunately there is nothing they can do for me right now but is there anything else they can help me with?
In Germany where I lived before coming to the US, whomever answers the phone will take the time to point out why it is really my fault we got into this mess in the first place but will then grudgingly tell me that by exception they can fix it just in this one instance.
It probably depends upon the company. As much as I dislike Amazon, their customer service is outstanding. An anker headphone I bought also had excellent customer service.
I am surprised when people say Amazon has a good customer support. Either I had bad luck at least 10 times or everything else must be even worse.
Like a 2$ refund I never got because they sided with the seller even thought they did not even have postal tracking as promised.
Or the bill for Amazon warehousing I get yearly because I am stuck in their registration loop as they don't like my CC. If I asked them to stop billing a unfinished account they just answer with canned responses. Going on for several years now.
Or the time they suddenly merged my accounts and erased my ~5$ left in credits. Because apparently I should use the same account for private and business
Zelle blocked my phone number (verizon, not some burner number) as ineligible out of no where after using it them for a few months. They said they can't tell me why and there's nothing I can do about it. I almost threw my phone against the wall.
I don't know. In my experience customer service in Europe is better than it seems. In the US my customer service agent will tell me very smilingly that unfortunately there is nothing they can do for me right now but is there anything else they can help me with?
In Germany where I lived before coming to the US, whomever answers the phone will take the time to point out why it is really my fault we got into this mess in the first place but will then grudgingly tell me that by exception they can fix it just in this one instance.