Microsoft gets a lot of things right about hardware--but in the end, this is a Microsoft device, built to run Microsoft Windows, Microsoft software, and collect the living shit out of as much data about you as possible.
Had surface pro 4, also nice hardware, decide it was going to update Windows right now 30 minutes into a trans-pacific plane flight even though every knob for updates was set to manual only.
Took almost all of the 14 hours over airplane wifi in which I could not work at all.
Gave it away to charity the day after I landed. Its sister unit a coworker had bricked itself about two years later.
Well yes, it is a Microsoft device built to run Microsoft Windows. However, the collect the living shit out of as much data about you as possible will be the case for any machine running Windows, Microsoft built or not.
The worst device I have ever owned was a Microsoft Surface Pro 6. Most problems with the hardware, like the keyboard not being recognized half the time, or the touchpad randomly ignoring my inputs.
Would not recommend to anyone. A friend of mine has a Surface Book, and he has just as many problems as I had, but with the Surface Books most problems are with the GPU in combination with the bad drivers and horrible external display support.
I figure you never used a Mac. They're not great but way better than Windows. For starters, I don't have to turn off 30 checkboxes to turn off telemetry, I don't have things like candy crush preinstalled, I don't get a browser shoved into my face after every update and I have control over when the system reboots to update. And this is just off the top of my head. Worst of all this applies to the "professional" edition of the OS I paid for. Windows is utter garbage right now.