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You almost need something like a shadow ban for users like that. Or to try and outsource your ticket moderation to the community.


That’s sort of dispersing the problem onto some other poor sap or group of saps. Businesses do need to set boundaries and it’s terrifying to do so because “the mob” can suddenly decide against having goodwill. Best bet is to set standards very early and firmly like you’d treat a child - EG “we do NOT put our hand in the fire, but you can do just about anything else” and “we do NOT adjust our roadmap to people who yell the loudest but we are happy to have a conversation over why it’s important”




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