This is not a "giant mega corporation" issue, it's a Google issue, because they simply do not prioritize customer support at all.
Now I'm neither an Apple fan nor Microsoft fan (don't like their business decisions at all), but I have been required to deal with their customer support at times. It's actually possible to get your hands on a real human to get support, so you can solve stuff.
> Now I'm neither an Apple fan nor Microsoft fan (don't like their business decisions at all), but I have been required to deal with their customer support at times. It's actually possible to get your hands on a real human to get support, so you can solve stuff.
Did you actually get customer support for Apple Maps? Because they've been completely ignoring my updates to their mistakes in my area and have been pretty much the same as Google in that respect. Except that at least Google Maps are correct.
It is, because they have almost a monopoly on maps. Apple maps can be an alternative, but only to iOS users, which is far from the majority of people on earth.
So they don't actually need to prioritize customer support. Why would they, there is no real alternative ?
They literally own half the internet but they are too cheap to give any kind of support to paying customers. What is all the technical excellence good for when they're unwilling and unable to present a human face?
When you do manage to reach a real person though, more often then not you get to a point where even that real person is constrained by the system within which they operate and they are not able to help you.
Now I'm neither an Apple fan nor Microsoft fan (don't like their business decisions at all), but I have been required to deal with their customer support at times. It's actually possible to get your hands on a real human to get support, so you can solve stuff.
The same cannot be said for Google.