His work was mainly concerned with manufacturing/production, but is still (I think) well worth reading
Edited to add Deming's Seven Deadly Diseases as I think they're worth quoting here for those who don't wish to read the entire wikipedia article
The "Seven Deadly Diseases" include:
Lack of constancy of purpose
Emphasis on short-term profits
Evaluation by performance, merit rating, or annual review of performance
Mobility of management
Running a company on visible figures alone
Excessive medical costs
Excessive costs of warranty, fueled by lawyers who work for contingency fees
"A Lesser Category of Obstacles" includes
Neglecting long-range planning
Relying on technology to solve problems
Seeking examples to follow rather than developing solutions
Excuses, such as "our problems are different"
Obsolescence in school that management skill can be taught in classes
Reliance on quality control departments rather than management, supervisors,
managers of purchasing, and production workers
Placing blame on workforces who are only responsible for 15% of mistakes where
the system desired by management is responsible for 85% of the unintended
consequences
Relying on quality inspection rather than improving product quality
