Yeah but it didn't here. Any negative consequence this man experienced was due to his anger and outrage. Calmly handling this situation would have resulted in a completely different outcome.
Yet again, emotion and anger are now somehow the company's fault.
If the customer’s emotions are affecting their account status, then it is entirely the company’s fault. If a customer is upset, a federally regulated financial institution should never be able to just shut down their account without recourse. That’s why we have regulations and laws, so some random customer service rep (possibly from a country with far different rules and regulations) can’t power trip over a customer.
Yet again, emotion and anger are now somehow the company's fault.