Lied perhaps ... or somebody made a mistake. Support rep might just not have understood the information they were seeing on their screen. Why immediately say THEY LIED rather than, they were mistaken. I find it more fruitful in life not to assume bad faith from the outset.
Fair point, PayPal were possibly mistaken because they've designed their system badly. They have it in their power to ensure they're not mistaken. Choosing to tell a falsehood as truth ... now, there's a name for that ...
I'm assuming good faith on behalf of the OP primarily because I've had a similar experience of missing transactions on PayPal.
