> If you're a paying customer, you definitely can get a human being to look at your problem.
I may not be giving them money directly, but my use of their products contributes to their billions in ad revenue. Without us free users providing eyeballs for their ad network they would be significantly less rich.
It's upsetting that the default response to complaints about Google's terrible customer service is "if you don't pay them you aren't a customer." Most of their value comes from us, it most certainly isn't a one-way relationship.
I may not be giving them money directly, but my use of their products contributes to their billions in ad revenue. Without us free users providing eyeballs for their ad network they would be significantly less rich.
It's upsetting that the default response to complaints about Google's terrible customer service is "if you don't pay them you aren't a customer." Most of their value comes from us, it most certainly isn't a one-way relationship.