Serious question: google has no helpdesk at the consumer level and a very fractured one in corporate space. (I have GPC. AdWords and some other relationships for work aside from my personal google id so I do believe I know something of what I write, because I've seen at least two or three of the many sides of their product space beyond consumer ones)
Does anyone believe they could run some kind of helpdesk at consumer scale FOR PROFIT?
So.. if there's a profitable business here, why isn't google running helpdesk over its consumer products? They monetise as good as the next hegemon, why not this?
They do, it's called Google One and it comes with Drive.
"""Experts, one tap away
Get direct access to people who speak fluent Google. If you need help with our products and services, our team of experts is here for you.
""'
I would imagine that providing support over the phone under the Google name or brand would have a high volume of people demanding free support because their products are already provided for free. Not providing free support could damage their reputation.
Does anyone believe they could run some kind of helpdesk at consumer scale FOR PROFIT?