"Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust."
Today:
> The push by the giant online retailer means consumers — even Prime customers, who pay $119 a year for access to free shipping as well as streaming music, video and discounts — are likely to be confronted by ads in places where they didn’t exist before.
Was this really the outcome from "start with the customer and work backwards?"
> ...it [Amazon] is rapidly emerging as a major competitor to Google and Facebook.
Gotcha. We all know who "the customer" is in this market.
Seriously, completely wrong direction Amazon. Our trust is already eroding due to fake reviews, counterfeit items, and Amazon Marketplace nonsense. Racheting up ads will make us further question where your loyalties lie.
>Our trust is already eroding due to fake reviews, counterfeit items, and Amazon Marketplace nonsense. Racheting up ads will make us further question where your loyalties lie.
It doesn't matter until it matters in aggregate and affects share price. Whenever Amazon refers to "the customer" remember what they really mean is "the customer's money," which they're still getting plenty of.
"Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust."
Today:
> The push by the giant online retailer means consumers — even Prime customers, who pay $119 a year for access to free shipping as well as streaming music, video and discounts — are likely to be confronted by ads in places where they didn’t exist before.
Was this really the outcome from "start with the customer and work backwards?"
> ...it [Amazon] is rapidly emerging as a major competitor to Google and Facebook.
Gotcha. We all know who "the customer" is in this market.
Seriously, completely wrong direction Amazon. Our trust is already eroding due to fake reviews, counterfeit items, and Amazon Marketplace nonsense. Racheting up ads will make us further question where your loyalties lie.