"Anyone who has ever built software knows that users rarely read FAQs (maybe 1-5%). Anyone who's ever made ANY product/service/contract knows most users don't read the fine print."
Expecting tools to work without reading the manual reminds me of
"Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?" In one case a member of the Upper, and in the other a member of the Lower, House put this question. I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question."
If the user WON'T read the FAQ, then the FAQ shouldn't exist. So how to educate an illiterate user?
Expecting tools to work without reading the manual reminds me of
"Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out?" In one case a member of the Upper, and in the other a member of the Lower, House put this question. I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question."
If the user WON'T read the FAQ, then the FAQ shouldn't exist. So how to educate an illiterate user?