But weren't they locking those users because their algorithm thought it saw malware? It's not like Google said "You're writing a story about bombs or some other inappropriate subject so we're locking you out".
This sounds like one of those "damned if you do, damned if you don't" no-win solutions for Google. Users (and Google) don't want Google to allow people to use Google Docs to distribute malware and harvest passwords, they don't want someone at Google to look at their documents to see if they are "safe"
(which Google couldn't realistically do even if they wanted to), so then people got upset when the automated software Google uses to look for these problems did a bad job for some people.
While it'd be nice if every system and process worked well 100% of the time and had no bugs, that's just not a realistic expectation.
This sounds like one of those "damned if you do, damned if you don't" no-win solutions for Google. Users (and Google) don't want Google to allow people to use Google Docs to distribute malware and harvest passwords, they don't want someone at Google to look at their documents to see if they are "safe" (which Google couldn't realistically do even if they wanted to), so then people got upset when the automated software Google uses to look for these problems did a bad job for some people.
While it'd be nice if every system and process worked well 100% of the time and had no bugs, that's just not a realistic expectation.