In regards to #1:
sure there is. Assuming they are a sit down restaurant and have hosts/hostesses, put that fax machine at their stand where they wait for customers, if an order comes in via that, have them walk back and give the order to the expo guy or the guy in the "main window", they ring up the order as they do to-go stuff(at least where I worked at Mitchell's Fish Market) so receiving an order over the phone or via fax isn't too much of a difference. Perhaps some re-training.
I think maybe you are overthinking that aspect of it. I totally understand and likewise agree with doing POS integration with the kitchen(you can't automate it), but there are methods already present in every restaurant to getting an order to the kitchen, some are paper, some are DASH(Darden's system, microsoft stack) aloha system etc seems to be a pretty big one.
I think maybe you are overthinking that aspect of it. I totally understand and likewise agree with doing POS integration with the kitchen(you can't automate it), but there are methods already present in every restaurant to getting an order to the kitchen, some are paper, some are DASH(Darden's system, microsoft stack) aloha system etc seems to be a pretty big one.