I'll believe it when I see some evidence. I sure as hell would prefer a form. Have you ever used one of those "automated assistant" phone systems? It's a horrible, slow, patronizing experience.
The ability to enter information out of order. The ability to correct my input afterwards. The ability to potentially provide autocomplete for the flight numbers based on previous inputs. The ability to disable submission if the user-provided inputs are known to be wrong before submission. I could go on, but I think you get the point.
I guess the use-case they're expecting is someone sitting at their terminal and it is announced that the flight that was scheduled to depart in an hour is now going to depart in five or six hours. The user pulls out their phone and enters in the flight details of their future flight which they now know is delayed.
It's simple. Our partner monitors all current situations in real time, buys the base of all delays of flights. If you entered data about a future flight, you will receive a notification of the possibility of receiving compensation when the flight is delayed. We will soon accept tickets for past flights
CashBackAir helps to freely and easily get compensation in case of flight delay or cancellation.
You enter anonymous data on your air tickets in a dialogue mode, and then in case of flight delay or cancellation the chatbot informs you about the possibility of getting compensation and sends you a link to a simple application form. After you fill it in, you just have to wait for the money - from 250 € to 600 €. The main difference of the chatbot from other services is that it enables operations with future flights.
CashBackAir works together with Сlaim Сompass lending legal support to users in getting compensations from airlines.