I asked about recent increases in my billed amounts and whether my account might be connected to the wrong meter -- something I've read is happening as these systems are deployed.
The clerks have a system at the counter that is already signed in at some degree of administrator level. They can pull up any record they wish, on the spot. There appears to be no concern about logging or auditing of access.
The clerk just took my account number from the bill I brought with me and pulled up my usage for the last couple of days. Swung the screen around and asked whether it looked familiar (it did).
I have access to the same system -- supposedly only for my own account, after I go through an initial sign-up/on process. I wonder how secure that external access to accounts is, but I can't speak to this at this point.
My understanding from reading is also that a lot of these systems transmit unencrypted on the 433 MHz band as they communicate up to local aggregators. I didn't bring that up with the clerk.
By the way, I was given no choice to opt-out of this deployment.
