Hey, we do want to add numbers back to that page. The issue was that the original numbers were inaccurate.
"The goal of this metric is to represent the health of a system. However, we found this binary “is there an incident or not” approach wasn’t accurate for describing our service. For example, in the past 30 days, 99.9% of projects hosted on Neon had an uptime better than 99.95%; however, the status page displayed 99.89% uptime."
How many times do you expect to slice it? "For 99% of days this year, 99% of our customers have experienced 99% reliability for 99% of their users, we're 99% sure"? (That's just the long way of saying 95%)
When Neon goes down twitter lights up, we haven't had it for a long time now.
Internally we are measuring the number of projects under 5 min in the last 30 days and it's been lower double digits over 700K+ total databases under management.
A TON of effort is going there, twice a week standups, tightening our processes and quality across the board, a standing item in our monthly board meetings. While stability is black and white, what goes into delivering it is a long tail of small and large improvement and a major team effort.
